Privacy Policy

1. Introduction

At Relvonix, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, book a reservation, or use our services.

By using our website or services, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal information.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

Contact information (name, email address, phone number, postal address)
Reservation details (arrival and departure dates, room preferences)
Payment information (credit card details, billing address)
Identity verification information (passport or ID details, which may be required for check-in)
Demographic information (age, gender, nationality)
Preferences and interests (room type, amenities, special requests)
Feedback and survey responses
Communications with our customer service team

Usage and Technical Information

When you visit our website, we may automatically collect certain information about your device and your interaction with our website, including:

IP address and device information
Browser type and settings
Operating system
Pages visited and features used
Referral website
Timing and frequency of your visits
Location information (if enabled on your device)

Information from Third Parties

We may receive information about you from third parties, such as:

Travel agencies or online booking platforms
Business partners
Social media platforms (if you interact with us on social media)
Publicly available sources

3. How We Use Your Information

We use your personal information for the following purposes:

To process and manage your reservations
To provide and personalize our services
To communicate with you about your stay
To process payments
To improve our website and services
To send you marketing communications (if you have opted in)
To respond to your inquiries and provide customer support
To comply with legal obligations
To protect our rights and prevent fraud

4. Information Sharing

We may share your personal information with:

Relvonix properties and affiliates to facilitate your stay
Service providers who perform functions on our behalf (payment processors, IT service providers, marketing partners)
Business partners when necessary to provide services you have requested
Legal authorities when required by law or to protect our rights

We do not sell your personal information to third parties.

5. Your Choices

You have certain rights regarding your personal information:

Access: You can request access to your personal information we hold.
Correction: You can request that we correct inaccurate or incomplete information.
Deletion: In certain circumstances, you can request that we delete your information.
Objection: You can object to certain uses of your information.
Marketing: You can opt out of receiving marketing communications.
Cookies: You can manage cookies through your browser settings.

To exercise these rights, please contact us using the information provided at the end of this policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with an updated effective date.